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Warranty Service

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Warranty duration1

We grant our clients a twelve-month-period or 2000-hours warranty for any machine exported from us. During the warranty period, in case the defect of material or workmanship has occurred with spare parts in normal operation, the defective part will be repaired or replaced free of charge, at our discretion.

After-sales logistics2

There are two ways we can ship the compensated spare parts:

Upon the urgent request from our clients, we will ship the compensated spare parts by international courier, such as DHL, TNT, UPS or Fedex. The courier will arrive the designated destination within 5-7 days. The client will assume the courier expense.

For the regular claim for the spare parts, we will ship the compensated spare parts together with next shipment of new machines. The shipment expense is free.

Warranty conditions3